Frequently Asked Questions
Everything you need to know about our peptide-powered skincare.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the item for a full refund, minus shipping costs.
Are HydroPeptide products tested on animals?
No, we are a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we ask others to do so on our behalf.
Are your products safe for pregnancy?
While many of our products are safe, we always recommend consulting with your physician regarding specific ingredients like Retinol or Salicylic Acid during pregnancy or nursing.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know which products are right for my skin type?
You can take our online Skin Quiz or contact our estheticians via live chat for a personalized consultation tailored to your specific skin concerns.